Effective Date: 14-11-2024.
At hectare24.com, we are committed to providing high-quality digital products and services to facilitate your property search and listings. This Refund Policy outlines the terms and conditions under which refunds are issued for our online property listing products and related services. By using our services, you agree to the terms outlined herein.
1. Definitions
- Digital Products: Refers to all online services provided by hectare24.com, including but not limited to property listings, promoted placements, virtual tours, premium advertisements, and any other non-tangible services delivered electronically.
- User: Any individual or entity that purchases or uses the digital products and services offered by hectare24.com.
- Purchase Date: The date on which the user completes the transaction for a digital product or service.
2. Nature of Digital Products
Our digital products are designed to enhance the visibility and accessibility of property listings for both buyers and sellers. These include:
- Standard Listings: Basic property listings with essential details and images.
- Promoted Listings: Enhanced visibility through featured placements, priority in search results, and additional marketing.
- Virtual Tours: Interactive tours that allow users to explore properties remotely.
- Premium Advertisements: Advanced advertising options across various platforms to maximize reach.
All digital products are delivered instantly upon purchase, providing immediate access to the services selected.
3. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Non-Delivery of Services: If the digital product purchased is not delivered as described or is inaccessible due to technical issues on our platform.
- Technical Errors: In cases where technical glitches prevent the user from utilizing the services they have paid for.
- Duplicate Charges: If a user is inadvertently charged more than once for the same service.
Non-Refundable Circumstances:
- Change of Mind: Refunds are not provided if the user decides they no longer want the service after purchase.
- Partial Usage: If the user has partially used the service, such as a portion of a listing period or some promoted placements have already been utilized.
- Scheduled Expiry: Services that have naturally expired based on the purchase terms (e.g., end of a subscription period) are non-refundable.
4. How to Request a Refund
To request a refund, users must adhere to the following process:
- Contact Customer Support:
- Email: [email protected]
- Subject Line: “Refund Request for [Product/Service Name]”
- Provide Necessary Information:
- Full Name
- Registered Email Address
- Purchase Details (including order number, date of purchase, and product/service purchased)
- Detailed Reason for Refund Request
- Submission Deadline:
- All refund requests must be submitted within 14 days of the Purchase Date.
5. Refund Processing
Upon receiving a refund request, our team will:
- Acknowledge Receipt:
- An acknowledgment email will be sent within 2 business days confirming receipt of the refund request.
- Review the Request:
- Our support team will evaluate the request based on the eligibility criteria outlined in this policy.
- Decision Communication:
- Users will be informed of the decision within 7 business days of the request.
- Refund Execution:
- Approved refunds will be processed using the original payment method within 10 business days from the approval date.
- Please note that processing times may vary based on the payment provider.
6. Exceptions and Special Circumstances
- Force Majeure: In events beyond our control (e.g., natural disasters, internet outages), refund requests may be considered on a case-by-case basis.
- Regulatory Compliance: This policy complies with applicable consumer protection laws. If any provision of this policy is found to be unenforceable, the remaining provisions will continue in effect.
7. Account Termination and Refunds
If a user’s account is terminated due to violation of our terms of service, any prepaid but unused funds for digital products will be refunded, provided no services have been utilized. Refunds in such cases are subject to the discretion of hectare24.com.
8. Contact Information
For any questions, concerns, or assistance regarding our Refund Policy, please reach out to our support team:
- Email: [email protected]
- Phone: 9123348209
- Address: Akankha more, New Town, Kolkata-700135.
9. Policy Modifications
hectare24.com reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes via email or through a notice on our website. Continued use of our services after such modifications constitutes acceptance of the new terms.
10. Acknowledgment
By purchasing and using our digital products, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Additional Terms for Online Property Listing Products
To provide a complete understanding of our services, below are additional terms and conditions specific to our online property listing products.
1. Listing Accuracy
Users are responsible for ensuring that all information provided in property listings is accurate and up-to-date. hectare24.com does not guarantee the accuracy of user-submitted content and is not liable for any discrepancies.
2. Intellectual Property
All content provided through our services, including property descriptions, images, and virtual tours, must respect intellectual property rights. Users must have the necessary permissions for all materials they upload.
3. User Conduct
Users agree to use hectare24.com services ethically and legally. Prohibited activities include:
- Uploading false or misleading information.
- Infringing on third-party rights.
- Engaging in fraudulent activities.
4. Termination of Services
hectare24.com reserves the right to suspend or terminate access to services for users who violate our terms of service or engage in harmful activities.
5. Limitation of Liability
hectare24.com is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. This includes, but is not limited to, loss of profits, data, or other intangible losses.
6. Indemnification
Users agree to indemnify and hold harmless hectare24.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from their use of the services or violation of these terms.
7. Governing Law
This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
hectare24.com is dedicated to ensuring a seamless and satisfactory experience for all our users. This Refund Policy is designed to protect both the users and our platform, fostering a trustworthy environment for all your property-related needs.
If you have any further questions or require assistance, please do not hesitate to contact our support team.
